Flat Six Terms & Conditions

Click on the links below for an explanation of our terms and conditions

Stock Availability

We try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email. If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

To Pay for Your Order

We accept online payments via a secure online payment gateway. Transactions processed are encrypted using SSL certificates. In addition, we accept payment via bank transfer and also by PayPal.

Delivery Policy & Costs

We are able to deliver to most countries. However we may need to contact you for more information prior to shipping to the USA, Africa, Baltic States and Russia.

Goods ordered from the Flat Six online shop are sent via FedEx & TNT, apart from small items being sent (which are sent via Royal Mail) and some large items (which are sent by alternative courier services). To track a package, have the tracking number at hand (from your order confirmation email) and visit the FedEx tracking page, or the TNT tracking page.

For information about delivery costs please read below or refer to the shopping cart.

Delivery within the UK (including Northern Ireland and the Channel Islands).

These will be posted by Royal Mail 1st class up to 2kg (unless otherwise stated). Subject to stock availability and payment authorisation, we aim to dispatch all stock items within 2 working days, so please allow up to 7 working days for delivery for goods sent by Royal Mail. UPS will be used for all orders over 2kg with the exception of some large items which may be dispatched by DHL and / or DPD.

The cost is:


Price (exc. VAT)



Orders under 100 grams



Royal Mail services

Orders 100 to 650 grams


Orders 650 to 1000 grams


Orders 1000 to 1500 grams


Orders 1.5kg to 25kg


UK mainland (except Scottish Highlands)

Courier services

Orders 25kg to 50kg


Orders 50kg to 75kg


Orders 75kg to 99kg


Orders 99kg to 500kg


Orders 1.5kg to 30kg


Scottish Highlands & Channel Islands

Orders over 30kg

£29.99 plus £0.50 per kg

Orders 1.5kg to 30kg


Northern Ireland

Orders over 30kg

£19.99 plus £0.50 per kg


Orders must be placed before 12 noon, Monday – Friday for goods to be delivered on the following working day. Deliveries to Northern Ireland & Channel Islands will be a minimum of 48 hours.

Overseas Delivery (Europe & Southern Ireland)

All European orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 14 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart).

Note: Delivery time to near European countries e.g. Southern Ireland and Holland can be as little as 48hrs.

Overseas Delivery (Rest of the World)

All overseas orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 21 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart).

Note: VAT is not payable on these orders.

All Overseas Deliveries

Note: You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Tax charges (Customs Information)

You will be responsible for any customs or import duties levied once the goods reach your country. Flat Six has no control over these charges and cannot predict what they might be.

All prices on this site are shown in sterling and exclude 20.00% VAT. Books are charged at 0% VAT.

If you want to check out our prices in your local currency, click here for the Universal Currency Converter

If you are ordering from outside the UK or European Union, your order is supplied without VAT (VAT free) and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.

Right To Cancel

You can cancel your order up to 14 days after the delivery date.

Returns & Exchanges / How to Cancel

Before returning any goods you should contact us to inform us of your intention to return and the reason for cancelling your order.

We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy Below. Our returns policy does not affect your statutory rights.

We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights).

Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

All returns are at the customers cost, this includes any cost of sending item back plus an administration fee. Note, For export returns: In order to avoid customs charges please mark the outside of your package; 'RETURNED GOODS FAILED SALE'

Damaged or Faulty Goods

Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.

Damaged or faulty goods must be returned to us before a refund or replacement can be made.

(This does not affect your statutory rights)


All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee. If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Warranty & Title of Goods

The title of goods you purchase from ourselves are none transferable in respect of any warranty Implied or given to yourself. Any Third party attempting to submit a claim with ourselves will be rejected.

We cannot accept liability in respect of any defect arising from; wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitment of the Goods by you and/or a third party. Any alteration or repair of the Goods must not take place without our prior approval in writing.

If you and /or a third party alters or repairs the Goods without our prior written consent to the extent that the query is attributable to third party materials including any equipment to which the Goods are incorporated with, and of which are not provided by ourselves.

You will be responsible for any additional charge levied by yourself & any third party for support and /or maintenance services provided at your request.

(This does not affect your statutory rights)

Performance Goods

Performance goods are supplied for specialist use and usually alter the vehicle's performance from manufacturers specification. They can be subject to extreme use when compared to the usual goods we supply ("Performance Goods").

The life expectancy and durability of Performance Goods can differ to standard goods depending on the item, and therefore you should note that a claim for failure or wear of the Performance Goods shall not be accepted by ourselves. Items which fall into the category of Performance goods are as follows (but not limited to); uprated exhausts, suspension upgrades, air filters & Intake systems, performance brake parts, ECU Re Mapping.

N.B. If you are unsure it is your responsibility to seek professional advice before making a purchase.

No liability shall be accepted by us where you attempt to modify or install Performance Goods where it is known or thought reasonably to be known by you that the Performance Goods have been incorrectly supplied or otherwise not in accordance with your Vehicle. It is advised that you gain advice from a specialist garage to ensure the item(s) purchased are suitable for your vehicle, and planned use.

Note; In purchasing any Performance Goods you must ensure that you are aware of the following:

  1. Performance Goods and any modifications to your vehicle may render your motor vehicle insurance invalid, and may also invalidate any vehicle warranty cover you may have in place. We bear no responsibility on any failure by you to advise your insurers or warranty providers, or for the invalidity of such policies.

  2. Some Performance Goods sold are designed solely for track and race use. It is your responsibility to ensure any alterations made to your vehicle are compliant, and in accordance with legal and regulatory requirements in the UK and /or the country in which you use the vehicle.

  3. Performance Goods and modifications to your vehicle may adjust the emission output of your vehicle. It is your responsibility to ensure that any alterations made to your vehicle are compliant with the legal and regulatory requirements for emission in the UK and /or the country in which you use such vehicle.

    It is your responsibility to ensure that any Performance Goods applied to your vehicle and /or any modifications when used on public roads are legal, safe and compliant with UK regulatory requirements for use on public roads.

  4. Performance Goods are not standard equipment. Parts fitted, electrical parts, or parts supplied specifically for a performance or modified vehicle cannot be returned unless (& after inspection), are deemed to be faulty under the manufacturer's warranty.


No Guarantee or Warrantee will be given on any products used expressly for motorsport purposes. Regardless of whether or not the item(s) listed says "for motorsport purposes". All items are sold with the view that they are Fit for purpose. (This does not affect your statutory rights).

Exchange & Surcharged items

This service is provided for the convenience of customers so new units can be dispatched before we receive the old unit back from you. The surcharge is refundable once the old unit has been received by us. This only applies to re-serviceable units.

Accident damaged, or units beyond repair can not be accepted.

Surcharges are displayed against the relevant products in the site and are as follows:

Exchange 1 - £50.00
Exchange 2 - £75.00
Exchange 3 - £100.00
Exchange 4 - £150.00
Exchange 5 - £200.00
Exchange 6 - £250.00

Surcharge items

Surcharge items are new parts that require the return of the old unit.

Exchange items

Exchange items are reconditioned items which cannot be considered as new. By Definition they are re-manufactured to a serviceable condition with all worn or failed parts replaced to extend the life of the component. All exchange reconditioned items come with a guarantee. Unfortunately accident damaged units cannot be accepted as exchange items. Surcharges for exchange units cannot be credited until the returned unit is considered serviceable for re-use by the re-manufacturer.

How to Change or Cancel your Order

If you have not confirmed your order

  • Click on "My Basket" at the top of the page
  • To cancel a selected item, tick the "Remove" box against the selected item and then click on the "Update" button
  • To change the quantity of an item, enter the required quantity in the "Quantity" box for each item and then click on the "Update" button
  • To cancel your order completely, tick the "Remove" box against each item and then click on the "Update" button

If your order has been confirmed

If your order has been confirmed and you need to amend it, please email us via sales@flat-six.co.uk or telephone us on +44 (0)121 585 6088.

If your order has been dispatched

If your order has been dispatched, you will also need to return the cancelled item(s) at your own expense to the address shown. We will refund the order or relevant part of it as soon as the goods have been received back in resale-able condition.

Please allow up to 30 days for cancellations.

Please enclose a copy of your original invoice with a brief description of the query to:

Flat Six, 293 Oak Drive, Hartlebury Trading Est, Hartlebury, Worcestershire, DY10 4JB, United Kingdom.

We recommend that you use a registered postal service to return your item. Flat Six, will not be held liable for the cost of return or lost parcels. Alternatively you can take the goods, along with your receipt into Flat Six store where our staff will be happy to exchange or refund your goods.

Please note that for returned goods, we cannot refund the price of the delivery charge.


In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0)121 585 6088 or inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome feedback from our customers and are continually looking at ways to improve our service.


Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.

Please note: All goods remain the sole property of Flat Six until paid for in full.